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The paper is an attempt to study the perceptions of bankers for internet based e-banking services related with important issues like collaborative culture, training & development, knowledge management. The perceptions of employees experienced in e-banking system are surveyed where the study covers 60 employees of e-banks located in selected districts of Punjab during the first half of July, 2017. The study concludes that there exists collaborative culture and employees are satisfied with the working of e-channels and training programmes organized by e-banks, but not much satisfied with the knowledge management and behavioural aspects of e-banking. The employees experienced some frustration and a major problem of lack of knowledge of e-channels and their operating ways while dealing with these channels, are the most prevalent ones.
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Desh Bhagat University,
Off to NH-44, Amloh Road, Mandi Gobindgarh,
District Fatehgarh Sahib, Punjab- 147301, India