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In the recent times, online services have taken control over the traditional rigid norms of availing facilities served by the government or private sectors. One of these facilities is e-Governance that has become an easy and citizen-friendly service. The hurdles occurred during personal visits are now curbed into an online interface where every facility provisioned by the government is available to each and every citizen. On considering State of Punjab, various urban and rural areas are equipped with e-governance but the citizen approach towards e-governance is yet to be analysed. In this paper, an attempt is made to understand citizen outlook.
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• http://www.suwidha.nic.in
• http://punjab.gov.in
Desh Bhagat University,
Off to NH-44, Amloh Road, Mandi Gobindgarh,
District Fatehgarh Sahib, Punjab- 147301, India