International Journal of Business Management & Research - Volumes & Issues - Volume 15: June 2025, Issue 1

Fostering Diversity And Cultural Intelligence In Hospitality Sector.

  • Published: July 2025
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Authors

Hritik Tomar , Priya Verma and Gurkiran Singh Mann

DOI Number

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Keywords

Inclusivity, Multicultural Competence, Hospitality Industry.

Abstract

This research paper examines the dynamic interplay between cultural sensitivity, diversity, and technology in the context of the hospitality industry. By investigating how these elements converge to shape guest experiences, the paper delves into the intricate nexus between human interactions, technological innovations, and the diverse backgrounds of guests and employees. Through a comprehensive literature review, case studies, and analysis, the paper highlights the role of cultural sensitivity and diversity in elevating guest satisfaction, fostering brand loyalty, and enhancing market competitiveness. Moreover, the paper explores the challenges posed by technological integration and proposes strategic solutions to navigate them. Ultimately, this study illuminates the implications of embracing cultural sensitivity and diversity within a technologically driven hospitality landscape, offering valuable insights for industry practitioners and scholars alike.

References

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How to cite

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Journal

International Journal of Business Management & Research

ISSN

2249-2143

Periodicity

Bi-Annually

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