A Study to Determine the Level of Satisfaction Regarding Child Care Services among Parents in Pediatric Unit at MAMC, Agroha, Hisar (Haryana)

The parent’s satisfaction study was conducted at M.A.M.C. Agroha, Hisar. Objectives of the parents satisfaction study was to measure parent’s satisfaction in pediatric department. A questionnaire was developed to reflect five categories known to be integral to parent’s satisfaction: Hospital related factors, and care by staff, care by doctors, care by faculty, care by health workers and general satisfaction. Overall survey respondents were satisfied or very satisfied with all survey items. Parent’s satisfaction measurement should be done on a regular basis to assure ongoing care improvement. Parent’s satisfaction data represents real events that transpire between providers and parents, and that it need to be seen as equivalent to clinical indicators as a parameter of quality of care. The parent’s is the final arbiter of what the experience of care has been “the parents health care delivery is an outcome and a perfectly happy parent’s”. Parent’s satisfaction is an important component of health care. It influences parent’s compliance, their use of hospital services and their anxiety; it is also associated with health outcomes and health status. Parent’s satisfaction is an important component of health care.